Thrive Counseling Services

Would have been great if the therapist actually showed up. They never sent me the link to the first video session after completing the intake forms, then after rescheduling and receiving the link the therapist never showed up and I spent my entire session duration waiting for him to join. Calling the number provided is no help either. Emailed the company directly several times as well as Dr. Heard himself and still No response. Very disappointed, needed these sessions but it’s very clear where their professionalism stands and how they care for their clients.

I was happy with my therapist Megan. I had issues as far as paying the appointments and had to cancel/reschedule some appointments. I rescheduled one appointment at the suggestion of the person who schedules appointments, so I did. And then I was promptly fired as a patient for canceling/rescheduling too many appointments. I had never known I was at risk for being fired over canceling/rescheduling appointments, especially considering all of our appointments were booked for a year in advanced and there's no leeway given even if you call and give more than 48 hours notice that you need to cancel or reschedule. I would also make sure that they plainly explain how their billing works before committing, as a lot of my financial issues came from me planning appointments around my pay days but the clinic wouldn't take payment immediately. If I had known this, I would've scheduled my appointments more appropriately but as soon as you're locked in to a time slot on a certain day, that's it, there is no rescheduling to a different day or time. Overall, good therapy but bad business practice/appointment scheduling.