The Anxiety & Trauma Treatment Center

The ATT center is so helpful and understanding. Selena is who I would recommend to anyone wishing to be heard and validated. She is caring and understanding and down to earth. So grateful for Selena and the ATT Center!

Everything was going good. Until their billing messed up my insurance. Tried to auto charge over $500 to my credit card that expired. When they called it was because they never billed to insurance. Asked about updating my card on file. I said that makes me worried auto billing because that already happened, if i am being billed i want to be notified first. She said she would call me back if they needed it. Never got a call back. The receptionist has told me about her time off, cold building and blankets, my work and more. Never once a issue. My spouse canceled appointments due to work. They were not canceled. Plus couldn't auto charge due to no updated card. I recorded call with Brittany Berkovitz. She didn't care if the appointments weren't canceled. My spouse never missed prior to this, didn't matter. Then Brittany was never my provider. But some how knew my medical problems and used to discriminate and lie to escalate conversation. Then to say policy. OK I did miss appointments due to emergencies. The clinic waived them due to emergency, because I was told couldn't have an appointment at first. But now there is a fee that was waived put back on my account? Document everything! Be very careful with your medical information there. When I told her she discriminated and using my medical condition that I never gave her permission to know she didn't care. She continued to escalate conversation. I will be contacting the state about this. I was waiting for the letter she was sending. Yet still expect me to come to my next appointment after how I was treated? Therapist would not start session until 6 to 10 minutes after scheduled time,but make sure to end at the 45 minute mark. So it was 25 to 35 minute sessions. In their policy what does it say if client is late? Hopefully they have cameras in the building to show. She is new. Wouldn't stay on track with what I was wanting help for. Too busy asking questions more like small talk. It was OK. I was just answer questions and talk about what she wanted. Medication dr was good. But document everything and record. As Brittany said in the call if you don't have it in writing or a recording it doesn't matter what the client says. Beware giving your provider your medical information Brittany may misuse later if she wants your money. Becareful with how they bill insurance, the fact they don't if you have more than one. When I take everything Brittany did up higher, I have years and years to prove and recording to prove how unprofessional she was.