Sweetgrass Psychiatry

After my first appointment with my new provider last month 11/25/2025, I played phone/message tag trying to get my RX filled. It appeared to be issues with a new-to-her system. I’m understanding and I get that technology can be finicky. After a day, we resolved that one. Fast forward to follow up appointment last week 12/24/2025. The same situation occurred, this time after being advised by provider to not miss more than 2 doses. This time, I was also understanding due to Christmas. I have now sent 3 messages and contacted the office three times where Ive now been told they will message as high priority and there is nothing else they can do bc this is their “protocol”. The woman I spoke with today (Emily is the name she gave) was dismissive, difficult and was too busy following “protocol” to actually listen. When I asked for the last name of the woman she would be escalating this issue to, she “didn’t know” and told me to look online. She said she “didn't want to give out personal info” even though it’s public information on the site she told me to go look at. When I asked “around what time can I expect to hear from her,” she responded she doesn’t know EXACTLY when she’ll be in bc she doesn’t know her schedule. She’ll get it to her “whenever she gets in”. She talked over me, changed the information she shared with me several times, and placed me on either a hold or mute while I was continuing to resolve my issue. It has now been 6 days since my RX was to be filled (and going into another holiday) and there has been very little desire to help resolve a situation that is no way shape or form my fault. I will be seeking a new practice and I would advise anyone thinking of giving Sweetgrass a try to reconsider. It is unacceptable regardless… especially in the mental health field, to make a patient jump through hoops, pay good money and waste our time. UPDATE: finally heard back (12/30), expressed my displeasure, was told by provider she had 90 days (3 refills) called in… only to find out once I picked up that it has ZERO refills remaining…. I also had not yet been charged for my 12/24 appointment, until around noon today. Shortly after, my updated medication finally appeared on the app…. Definitely reconsider.

My daughter cancelled her appointment first thing the morning the day before her appointment…well within their timeline for cancellation. They charged her $130 for a no show! I called the office…Anne hung up on me…left many messages for Angie the office manager who refused my calls and refused to call me back. Meanwhile…they can cancel last minute and that’s ok, but if you give them ample notice they charge you? Be aware. They are in business for money…not mental health. As this issue stressed my daughter out who is struggling with anxiety. Thanks guys…not ok.