Staying Ahead of the Game LLC

Our experience with SAOTG has been exceptional. Their team is incredibly positive, friendly, and genuinely invested in student success. They took the time to truly understand my daughter’s needs and matched her with tutors who were the perfect fit. She not only met the goals they set together—she exceeded them. Most recently, she completed an intensive, one-month SAT prep program, which strengthened her skills, boosted her confidence, and helped her raise her SAT score by 130 points. We will continue to use their tutoring services whenever needed and highly recommend them to any family looking for personalized, effective academic and executive functioning support!

I was excited to contract with this company for executive function coaching for myself and my daughter, a vulnerable client with disclosed needs requiring parental oversight and account restrictions. These glowing reviews led me to believe we’d found the perfect skill based training anyone could ask for. With that being said, they provided SAT math tutoring for my daughter during the time we were clients - which was helpful. I held power of attorney over my daughter covering financial, medical, and general decisions. The night before opening a phone account for my daughter, her coach and I spoke for nearly two hours about these legal safeguards and the restrictions I had established. Despite this conversation, my daughter’s coach opened a phone account using the coach’s personal credit and information, then provided my daughter access to bypass the parental and legal restrictions I had in place. As a result, the coach’s full credit report - including Social Security number - was sent to my daughter’s email. Credit and pre-authorizations with the coach’s information continue arriving at our home. When the coach did not respond to my attempts to address this situation initially, only then did I escalate to the leadership team and requested a call. When I raised concerns about this boundary violation and the coach undermining legal safeguards established under power of attorney, the company president discredited my concerns and placed responsibility on my daughter. He provided his framing of events, which I responded to with evidence contradicting his account. During our phone call, the president assured me the device had been “bricked.” He also shifted responsibility away from the coaching professional and placed 100% accountability onto my daughter. Two days later, my daughter was able to call and text me and others from that same “bricked” device. Despite this, he sent an email stating he was “happy we were able to address your concerns” - a claim that was demonstrably false. When I attempted to work toward resolution of the ongoing account and identity issues, the conversation focused entirely on my behavior in documenting what happened - not on the actual ethical and legal concerns I had raised. The president stated that people in the company were “concerned” about my email communications and that people were “scared” of me - a notable shift from our conversation the week prior, when he stated I had “brightened his holidays” and he was excited to work with someone so thorough. The change in tone occurred only after I raised ethical concerns. Rather than address the coach’s boundary violation or offer to switch my daughter to a different coach, both my services and my daughter’s services were terminated. The company unilaterally issued a refund I never requested. The president claimed the company “doesn’t work with adult clients” despite having contracted with me and subsequently (recently) sending intake paperwork to another adult I referred. My referral is also over 30, and her child is a toddler (not a client). As I inquired about the reasoning for choosing to terminate my Coaching relationship, as I hadn’t done anything aside from raising the POA violation, the president’s position was that they “don’t work with adult clients”, when I challenged that, he then stated they only work with adults whose children are clients. As a friend of mine had been sent intake paperwork, this also demonstrably false. The coach knew my daughter was a vulnerable client and knew I held legal authority over these decisions, yet chose to help her circumvent protections established under power of attorney. I strongly caution other parents of minor children or vulnerable clients. We raised concerns about a POA violation affecting our family that led to material harm, and the company terminated services with our entire family rather than addressing it. In my experience, the company failed to carry out their duty of care and prioritized risk containment and protecting themselves over taking ethically appropriate measures.