Silver Linings Neurodevelopment

Silver Linings provides excellent therapy; however, the front desk operations could be greatly improved. I must admit that I often felt apprehensive about visiting due to the need to interact with the front desk staff, who were frequently rude and condescending. Sadly, we opted to remove our child from services today. I will be following up with my concerns. My hope is that this review initiates talks for progress as opposed to a defensive response. Highly recommend Heather for psychological evaluations and Jenn for speech/language therapy. Both were wonderful to work with. Again, the therapeutics are unmatched, and the clinicians are very accommodating to your individual needs.

This place is not run efficiently, spent alot of money there for testing and many therapy appointments, my son really liked seeing the therapist but quite frankly not alot progress with the issues she was treating him for. She recommended he see a different therapist to address some issues that were outside of her area of expertise but was basically told they were booked and didn’t know when any appointments would be available if I wanted to use my insurance. These types of treatment facilities have moved to alot of therapists who only do self pay which is ridiculous. I have really good insurance and I pay dearly for it so can’t afford thousands of dollars out of pocket, its expensive enough with copayments every two weeks and then when they seem uninterested in providing further services for an established patient, its very concerning. They bleed your insurance for as much money as they can get and then try to force you into self pay if you want appointments in the near future. When I made his first appointment I was told they had nothing available for like 9 months unless I wanted to self pay them they suddenly had something open up when I said I couldn’t afford it. They are completely inflexible about appointments and will double charge you if you don’t pay attention. This place is all about the money not about the patients. Now I have to start all over somewhere else because they basically aren’t interested in providing the services my son needs.