Serenity Mental Health Centers - Jacksonville

Dr. Dekeyser is, by far, the most superior mental health provider that I have ever had an experience with. She is warm, open, easy to talk with, and truly cares about my feelings, my thoughts, and my progress. I am beyond thankful that I found her after years of suffering. It is amazing to finally have hope!

Two weeks prior, I arrived 15 minutes early. Nobody was at the reception desk for at least ten minutes. Got seen nearly an hour later (40 minutes passed my appointment time) which resulted in me have to work extra time to make up for the extra long lunch I was forced to take. The actual appointment was fine. It felt rushed and nothing really happened except they prescribed me the same medicine except now it's twice a day instead of once. Despite that, there was no leeway when I was to arrive to my appointment ten minutes late today. It doesn't matter to them that they did so much worse by me about it. Now I have to rush out of work today to make the rescheduled appointment. It's rare that I regret not being meaner about these things but here I am. Not entirely relevant but everyone except the doctor keeps pushing TMS and Ketamine but not once have the doctors themselves suggested it. Not really a complaint but there's a strange incongruence here. Edit: I made another appointment at 12 today and had to leave before ever getting seen at 12:45 because of work! Why the hell are you setting appointments that you can't keep? God forbid I'M late because I eat crow but nothing happens when they're late except I'm out 180$ and get no service.