Rooted Mental Health

Oh my God the people here are so sweet and so amazing. I love the Pokémon decorations. They have in their office so much better than the other place. I was going to. They didn’t put me with a man after I said I have severe PTSD with men which I greatly appreciate and they’re willing to help me find a way to cope with my PTSD that does not require medication’s

I'm disappointed to have to leave a bad review, because our provider Laura was exceptional. However, the office was difficult to deal with. We were told we were in network. We were not provided an estimate of cost to begin with, but we trusted "in network" meant it would be covered (yup, that was my mistake). The office was unable to bill us clearly for almost 2 months due to them switching software. We asked about the bill and were told not to worry about it yet. Then when we finally got a bill it was HUGE. Turns out we were actually out of network with a huge deductible and now owed 4x what I'd expected. I would not have continued care if the cost has been explained or we'd been billed from the start. The best "compromise" they could come up with was us paying half. I'm accepting that (edit: NOT accepting) because the stress is wearing on me. (edit: I got a second wind. I will fight this on principle until it's over. What's the worst that happens? Collections? Enjoy your 10% payback or whatever. I'm a millennial, my credit is bad already lol) They made multiple mistakes and passed the cost of their errors onto us. This is unbelievably unprofessional. AVOID THIS OFFICE. The providers are great, but it's not worth the scam the office is running. Updating to 1*. Classy, blame the patient for your mistakes. I think the culture of this office is clear.