Nevada Mental Health

I've had one appointment with a physician from here, and I'm already considering switching due to the practice. I was told multiple times and by multiple methods an incorrect appointment time - a 5 minute difference but such that I would have been 5 minutes late. I had a good appointment with my physician but now that I'm 2 days removed from my appointment, I have no way to contact her. I have an urgent question about one of my medications and I cannot reach my doctor. I requested her email and was told they don't have contact information for her, and there is no way for contact through the practice portal online. This is incredibly unprofessional and potentially dangerous for there to not be a single way to contact the doctor between appointments.

I am posting this review to document serious and ongoing administrative failures at Nevada Mental Health that directly endangered continuity of care. For an extended period, Nevada Mental Health failed to bill me appropriately despite having active insurance the entire time. Charges were not run consistently, statements were not issued, and no clear accounting was provided. Months later, I was suddenly blamed for an accumulated balance that resulted from the clinic’s own failure to bill in accordance with its policies. During this period, I repeatedly requested itemized billing statements and offered, in writing, to pay once accurate documentation was provided. Those statements were never supplied. I did not refuse to pay. I requested transparency. That distinction matters. I also submitted a financial hardship application, which was eventually approved at a stated reduced rate. Despite this approval, Nevada Mental Health later began charging me approximately $100 more per visit than the promised hardship rate, while still billing my insurance the same way. No explanation, written rationale, or appeal process was ever provided. The primary administrative contact throughout this process was Jennifer Vanderplow, the clinic manager. Ms. Vanderplow acted as the gatekeeper for all administrative communication and escalation. Despite repeated written requests, she failed to provide: • any formal grievance or appeal policy, • any written escalation pathway, • any contact above her level, • or any meaningful response to billing and hardship disputes. Because internal escalation was effectively blocked, I had no option but to seek assistance through the Nevada Office of the Consumer Health Assistance (OCHA). The final substantive communication I received from Nevada Mental Health was a text message from “NMH Admin” stating that I was being discharged for an alleged “refusal to pay.” This statement was false. Every prior message documented my willingness to pay once the requested information was provided. Aside from a single voicemail from an assistant manager, which was never followed by written confirmation or action, all subsequent communications went unanswered. Emails were read and re-read without response. Despite being stable on long-term psychiatric medications that cannot be safely stopped, I was discharged without adequate continuity-of-care planning. Communication afterward consisted only of boilerplate references to a website and patient portal that did not contain the grievance, escalation, or appeal policies I was requesting. To be clear: my treating psychiatrist was professional, and the clinical care itself was not the issue. The harm occurred at the administrative level. When billing mismanagement, refusal to provide basic documentation, and obstruction of grievance processes override patient safety, that is a systemic failure. Nevada Mental Health’s public responses often state that management will “reach out directly” to resolve concerns. In my case, meaningful outreach still has not occurred. Patients deserve transparency, accountability, and safe transitions of care. What I experienced instead was administrative negligence with real consequences.