LifeStance Therapists & Psychiatrists Saint Louis

I was no showed by my provider. When I reached out to contact them, I was sent an emotionless email regarding the appointment being canceled due to some insurance difficulties, though they failed to communicate this before my appointment. Instead, I waited 15 minutes in a waiting room and with no response. I also provided by insurance information when I made the appointment, so I am unsure why there was question in the first place. All in all, I waited for a much needed appointment to be no showed and not communicated with appropriately.

Place is a joke. I was supposed to meet my therapist twice a month. Just about every month we only met once because she would cancel same day of the appt. This went on for 6 months and included her missing our first session. I asked to switch therapists and they scheduled me with another. I asked if there was anything I needed to do with my previous therapist. They said no. They said all future sessions would be cancelled. 2 weeks later I’m charged a no show fee for my previous therapist and an extra no show charge for a therapist I’ve never heard of. Extremely disappointed.