Hagan Health Psychiatry & TMS Therapy

Call in the office to see why I was Charged 75.00 ? I talked with Zach- He said it was for a late/ No show fee. I then ask how much my co - Pay was. Zach said it was 30.00 Co- Pay. I ask when I have had to wait over for The therapist on a couple of occasions and I’ve showed up late getting home to my babysitter and had to pay extra. I didn’t charge them and does he think that it would be fair for them to reimburse me? He said no he does not think that they should have to reimburse anyone for being late and having to pay the babysitter extra. So with that said, please do your due diligence . I had my credit card removed today. I just need to go online and make sure it was removed, but I did request it not to be in their system and definitely will never go back. It’s sad cause I did like the therapist, but unfortunately, sometimes your office will cost you in the interim. So I definitely wouldn’t say that this is called customer service! And I certainly would understand the charge of $75 if it was a on going problem of a no show or always late.

tl;dr AVOID AT ALL COSTS- they will accuse you of the same concerns you share with them in session. They need to be shut down, and Terry Hagan and Melissa Velasco need to be stripped of their licenses. I am a former client of Hagan Health. I genuinely believe that they choose to prioritize money over the well-being of their clients. As someone with OCD, I had been working with Melissa Velasco for ~2 years, and was always upfront about all other medications. I had confided to her about a fear of developing and addiction, which for the 2 years I saw her, she was able to help me understand it was a fear and not a reality. Flash forward to June of this year. I take stimulants for my narcolepsy, and have always been upfront about this condition. Melissa and her staff were unsuccessful at getting my needed prescriptions. After calling the pharmacist, they made me aware Melissa had never called, and her staff claimed no knowledge of me having narcolepsy, which I’ve been diagnosed with for 5 years. Melissa proceeded to accuse me of being an addict, without any prior conversation to allow for my explanation. She demanded to call my neurologist, who had been prescribing other narcolepsy medication during time at Hagan, because she believed I was abusing two stimulants at once. Again, without ever asking me. My neurologist was confused at her reaction, and thankfully I have been able to continue with both the medications I was taking from my neuro, and the medications I received from Hagan Health. Because of her validation for the two years that I had been upfront about both my diagnosis and other medication, she decided to act in a way that goes beyond professional standards, so I immediately discontinued services. I tried going to the KY licensing board and other avenues for some type of justice, but never received an update on the case. This is a questionable practice who, in my experience, benefits off people by keeping emotionally unstable people (clients) in states of panic, fear, and trauma that they “try to treat.” I hope there has been serious and intensive training since June, but I am thankful to no longer be a patient.