Foundations Health & Wholeness

Unfortunately between this clinic and my insurance it's been a terrible experience. Every single claim required me to contact my insurance to properly get it run through my insurance. Neither side would talk to each other. Insurance blamed the clinic, the clinic blamed my insurance...meanwhile I'm stuck having to argue with both sides. The last straw being one session ran over a few minutes which apparently changed the billing code and I was charged almost an additional $100. I wasn't even aware the session went over until insurance informed me. Clinic refused to change the bill even though I asked nicely. Basically the billing department took no accountability. I was very professional but their billing department just didn't care. I went to 6 sessions and I had to call insurance 6 times, called the clinic 3 times, and even went through my employer's contact with the insurance to try and get this resolved. Worst experience with a clinic and insurance ever. The therapist was fine other than allowing the session to run over one session which cost me dearly. I can't continue seeing this therapist if all I'm going to be is worried that my bill is going to be HUGE. This was supposed to help me with my anxiety, not create new anxiety.

Cannot say enough good things about Foundations. As a newly licensed foster parent, they go above and beyond to make sure that everyone involved feels supported. They are all so passionate about what they do, and it shows in their work! I could go on and on but I am so grateful we were introduced to Foundations and are so excited to be a part of this amazing organization!