Central Focus Psychological Group

I have a bill with them for $25. I got called 4 times in 2 minutes to remind me of this bill. When I called, I was given every excuse as to why it was appropriate to call me this many times in such a short time. So unprofessional.

From the beginning, my experience here fell short. My first interaction — a text — was with someone I believe was named Andrea, and it was not a good start. She was rude and insisted I get a new referral for an autism screening, even though that’s not what my child’s doctor ordered. I explained the referral already covered what was needed, but because I had used the word "autism" in my text, she insisted I get it updated. When I asked why the office couldn’t contact the referring provider themselves, she told me “we don’t do that.” As someone who works in medical billing, I know that’s exactly what should happen — it’s not up to the patient to translate medical necessity or make sure codes are correct. It felt lazy and dismissive. And sure enough, after I went through the hassle of contacting the doctor’s office myself, the referral was correct all along. Check-in wasn’t much better. The front desk person kept the glass closed even though she wasn’t on the phone, and acted annoyed when I came to check in. She seemed confused about how to make change for my cash co-pay. Just uninviting. Your front desk set the tone for your practice and this isn't it. The waiting area is cramped and uncomfortable and there’s nothing around — no vending machines, no nearby restaurants. You have to stay on-site while your minor child is being evaluated, so bring snacks and something to do. They tell you it’s an 8-hour evaluation — we were there for about 4–5 hours with one 15-minute break for my child. Worse still, I didn’t receive the required pre-evaluation forms until the Saturday before our Tuesday appointment — right after Labor Day weekend. That gave us just 3 days to complete everything, including teacher input. I sent the teacher her form immediately, but with the holiday, she couldn’t return it in time. Yet the student intern said they’d only include it in the report only IF she got it in by the next day — even though the final report takes two weeks to complete. If that’s the case, why not allow a grace period for something you sent out late in the first place? The student intern interview was impersonal and cold. It felt like a formality, not a genuine effort to understand my child. Many of the questions were ones I had just answered in the paperwork they sent only days before. Then, while my child was being tested, and I waited in the waiting room the front desk staff turned off the lights, put up a “be back soon” sign, and sat at her computer in the dark — while clients were still in the waiting room. Very unprofessional. Other parents commented that she was rude to them too. The follow-up feedback session — where they give you your child’s results — was scheduled for 30 minutes phone call but lasted only 10. The intern ran through the findings so fast, I barely had time to process anything. It was my first time hearing some of these diagnoses, and they were presented like a checklist — no compassion, no explanation, no time to absorb what was being said. I asked questions, but I left feeling more overwhelmed than informed. Feedback to the Practice: Improve your customer service. Treat patients and their families like they matter. The tone and attitude from the start was cold and dismissive. Own your processes. If you need evaluations or documents in advance, send them out with enough time. Don’t expect families/teachers to drop everything over a holiday weekend because your team didn’t prepare in advance. Do your part with referrals. Patients shouldn’t be the middleman between providers when it comes to codes and documentation. Be welcoming. Your front desk is the face of your office — being cold, disengaged, or sitting in a dark room on a computer is not acceptable. Communicate expectations clearly. If the evals are only going to take 4–5 hours, say that. Be honest about breaks, timelines, preparation like snacks is helpful, and what’s expected. Deliver results with empathy. These are our children. Diagnoses can be emotional and hard to hear. Rushing through it shows a complete lack of compassion.