Ally Psychiatry - Louisville

This office has closed. My provider left last month and I was unable to get ahold of anyone for a prescription refill. I had rescheduled with another provider at the Louisville location and then was alerted that person was also no longer there. I tried to reschedule and get a refill but no one answered or called back. The only way that I was finally able to talk to anyone was to call the Bowling Green office and follow the prompts on the phone to schedule as a new client. They let me know that the office closed a few weeks ago and they were supposed to be reaching out to everyone but looks like, according to recent reviews, they did not. Which has left a lot of people in the dark and with no access to refills. They no longer have a Louisville location, only Bowling Green. I have since gone to a new provider at a different clinic. Hopefully this review helps others who were also left in the dark.

I have stuck with Ally Psychiatry for a year because I loved seeing Shane, my provider. However, since he has left, I'll be doing everything I can to find a new provider. The staff are horrible. Their patient "care coordinators" are useless. I can't count how many times I've gone without my Adderall for over a month because they refuse to answer their phones. I've been trying to schedule with a new provider at Ally for weeks but can't get through to anyone. This place is an absolute disaster, and I would never recommend them to anyone.